Policies

Pre-Orders

We offer ‘Pre-orders’ on some new season products. Certain products will be available for preorder from August to February. Not all products will be available to order for this entire period. The ‘Pre-order’ system gives you a chance to secure the new season products as well as receive a discount off full retail price. The discount percentage can vary on each product. ‘Pre-orders’ will be shipped as soon as the product arrives in stock (this is usually May/June). On receipt of purchase we will advise the customer on approximate delivery date. From time to time a product line may be cancelled and not delivered from the brand’s New Zealand importer, in this case a best match alternative will be offered or a full refund on the product which has been cancelled. No refunds for ‘change of mind’ will be issued on ‘Pre-orders’ products.

Online Purchases Returns Policy

You may return most new, unopened items, with original tags attached within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within three weeks of Nelson Ski Shop Limited receiving the returned items, however in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the courier (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply contact us at:
nelsonskishop@gmail.com
or 021 0232 5454 (Caitlin) 022 097 6336 (Russell).

 We’ll notify you via e-mail of your refund once we’ve received and processed the returned items.

NOTE: Please do not tape up, or attach labels directly to the retail packaging, please wrap the product first.

Exchange Policy

If you chose the wrong size and need something larger or smaller, or if  you would prefer another colour. As long as you can return the item with the original packaging and ensure all the tags are still attached we are more than happy to exchange your purchase (if stock availability allows).

Warranty

Should the product be damaged on arrival, or if you discover any defects in your product, please contact us via nelsonskishop@gmail.com or 021 0232 5454 (Caitlin), or 022 097 6336 (Russell). We will organise with you to return the item for assessment. After assessment we will approve repair, a replacement or refund as appropriate. All products are warranted against defects in manufacturing or materials over the reasonable life of the item.

Skis, boots, bindings and other components are subject to harsh environments and wear and tear.

If near the end of a given warranty period and a repair/replacement is not possible Nelson Ski Shop reserves the right to offer:

An alternative of equal or greater value (colour may vary) or

A Partial refund proportional to the remaining life of the product.

* Always install, repair and use your product in strict compliance with the product’s instructions failure to do so might damage the products and/or cause a serious accident.

Workshop services performed on second hand skis carry no warranty as there are too many factors outside our control (previous crashes, water ingress, previous mounting or repairs).

Risk of Loss

All items purchased from this website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Payment

Payment is always taken from the customer before products are shipped, supplied, or collected. Payment must be made in full before goods are released. If payment is not received within 5 working days of an order being made, the order will be cancelled.

Please note prices are subject to change without notice and packaging may vary from that showing in the catalogue.

Please ensure you have included a daytime contact telephone number when ordering so that we may advise you of any delay.

Pricing

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice.  With respect to items sold on our website, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalogue may be mispriced. If we discover a mispricing, we will do one of the following:

  • Nelson Ski Shop reserves the rights to supply the item if it is incorrectly priced.

  • If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item.

  • If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Product descriptions

We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition

Customer Guarantees Act

We supply all products on the basis we will meet our obligations within the terms of the act.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of our company or its content suppliers and protected by New Zealand and international copyright laws. The compilation of all content on this site is the exclusive property of this website and protected by New Zealand and international copyright laws.

Applicable Law

By visiting our website, you agree that the laws of New Zealand, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and the company.

Privacy Policy

This Policy applies to our obligations under the New Zealand Privacy Act 2020.

Who we are

Nelson Ski Shop is a New Zealand registered limited liability company

We operate this website https://nelsonskishop.co.nz/ and the domain https://nelsonskishop.com/ and all pages within these domains.

Consent

By using our website, you accept the terms of this Policy. You also consent to us collecting, storing, and using your personal information for the purposes for which you provided it. If you do not consent to the terms of this Policy you must terminate your use of this site immediately.

The information we collect

We collect personally identifiable information from you when you:

• complete an online forms: ski rental bookings, ski finder, contact us

• register for our newsletter

• apply for an account with us

We also collect personal information contained in any verbal or written communications between you and us, such as:

• during telephone conversations

• via email messaging

• via text messaging

• via social media messaging

The information we collect includes:

• your name

• your email address

• your telephone number(s)

• your physical address

• invoicing information

• purchase information

• employment-related documentation e.g., CV or resume

Providing some information is optional but if you choose not to provide required information, we will be unable to provide our services to you.

We collect your personal information in order to

• complete sales with you

• communicate with you, including responding to your feedback and information provided in submission forms

• administer, evaluate and improve our site

• improve our services

• conduct administrative tasks within our business

• enable your use of the services available on our website

• send you relevant commercial communications via email and/or other messaging

• send you email notifications and our client newsletter that you have specifically requested

• send you marketing communications relating to our business, that you have specifically previously agreed to, or which we think may be of interest to you (you can opt out of these marketing communications at any time

• deal with enquiries and complaints made in relation to our website, content, or suppliers

• for any other purpose for which you give your consent e.g. applying for a job with us

Unless you give us permission to reuse your personal information, we only hold this information for as long as it is required for the purpose for which it was provided. We then destroy or de-identify personal information unless we are otherwise required or authorised by law to retain the information.

We also collect non-identifiable information, when you engage with our website, such as:

• Your device ID, device type and information, geo-location information, Internet Protocol (IP) address and standard web log information. This information is manged with regular rotational purges.

• We use Google Analytics software to help measure traffic patterns to, from, and within our website. This service is used to anonymously aggregate website statistics such as number of page views, the number of visitors, time spent on our site, browser types, and common entry and exit points into and from the website. All information is aggregated by Google Analytics and provided to us to help us better understand usage of our website — no individual visitors are identified. Google Analytics is a leader in the industry and their systems have been adopted as an accepted website traffic measurement standard amongst major websites. You can learn more about Google Analytics by visiting the following links:https://marketingplatform.google.com/about/analytics/https://policies.google.com/privacy?hl=enSocial Media

• Advertising Currently, we use Facebook and Instagram. Please see their Privacy Policy here: https://www.facebook.com/policy.php

• Cookies are small files that a website can send to your computer which can be stored on your hard drive (persistent cookies) or in memory (session cookies). Cookies store information about your preferences on a particular website and can remain on your computer once you have exited from that website. Portions of our site use cookies to keep track of your shopping cart, where applicable.

Disclosure of personal information

We do not and will never disclose any personal information you provide to us to any outside parties without your permission, unless it is necessary for us to do so in order to carry out our service to you, for example with our:

• trusted business partners

• service providers such as our web host, IT system administrators and professional advisors

• software providers such as customer relationship management and accounting software

or otherwise as required by law.

Security of information

We employ all reasonable precautions to prevent the loss, misuse, or alteration of your personal information. We hold your personal information digitally in secure databases operated by our third-party service providers. We do not hold hard copies of personally identifiable information.

Access to your information within our organisation is limited to employees that are entitled to access this information as a requirement of their role.

Our website uses secure sockets layer (SSL) technology which establishes an encrypted link between our web server and a user’s web browser. This link ensures that all data passed between the web server and browser remains private. However, by using our site, you acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet, regardless of how securely we store your data.

Links to other websites

This website contains links to other sites and embedded content from other providers. Please be aware that we are not responsible for the accuracy or the privacy practices of such sites. This Privacy Policy applies solely to information collected on this website and/or in any verbal or written communication that occurs between us.

Accessing and updating your personal information

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you would like to ask for a copy of your information, or to have it corrected, please contact us at the details provided at the bottom of this page.

If at any time you would like to opt out of receiving any correspondence from us, or would like your personally identifiable information removed from our database, please contact us using the details at the bottom of this page and we will honour your request.

Amendments to our Policy

We may, from time to time, amend this Privacy Policy. Any changes will be effective immediately upon the updating of this Privacy Policy on our website. Following any changes, should you continue to use our services, it will be deemed that you have agreed to such changes.

Making a complaint

If you believe your privacy has been breached or if you have a complaint about our handling of your personal information, please contact us using the details below.

We take privacy complaints seriously. If you make a complaint, we aim to respond within 8 business days to acknowledge your complaint at which time we will let you know how long we will take to resolve your complaint. We will investigate your complaint and write to you to explain our decision as soon as practicable.